When you arrive, you can expect compassionate care for your pet

You will be greeted warmly when you arrive as we check you in.

We will do our best to ensure you are brought into an examination room as soon as we have one available. Our goal is to make sure all of our patients are seen on time, but there will be times the occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

Here’s what to expect during your visit:

  • Once checked in, a team member will see you in the exam room and weigh your pet.
  • A veterinarian will then meet you, gather basic information about your pet’s health, examine your pet, talk about any questions or concerns you may have, and plan further diagnostics or treatment as needed.
  • Any recommended diagnostics tests (i.e., blood work) and treatments are usually performed in one of our treatment rooms.
  • When the veterinary consultation is complete, the veterinary assistant will return to the exam room, where you can privately complete your payment, and future appointment bookings will be handled.
  • Depending on the reason for your visit, you may expect a follow-up call from one of our veterinary assistants to get an update on how your pet has been doing since their visit. If you have any concerns, talk to the assistant about them.

We hope you enjoy your visit and our service, and we would be delighted to see you again.

Late Appointment Policy

Our veterinary hospital strives to provide the best possible care for all our patients.  To ensure that we can accommodate all scheduled appointments and provide timely service to all clients, we ask that you arrive on time for your scheduled appointment.

If you arrive more than 10 minutes late, a late fee of $20 will be charged, or we may need to reschedule your appointment to avoid disrupting the care of other patients.  Please understand that this policy helps us maintain a smooth and efficient operation and ensures that all pets and their families receive the attention they deserve.

If you anticipate being late, please call ahead to inform us so we can make the necessary adjustments.  Thank you for your understanding and cooperation.